The PAL Promise is about giving you an unparalleled shopping experience. We want you to be 100% satisfied with every purchase you make from us. We're committed to not only meeting but exceeding your expectations. We strive to create a lifelong relationship with you and your music, by delivering the best gear in the business, top notch tech support, and outstanding customer service.
We know that every dollar counts, and we want to save you more money by giving you free shipping on every order regardless of price!
Buy with peace of mind. We offer the most competitive discount prices in the industry. If you find a lower advertised price from any authorized U.S. dealer, let us know via toll-free phone at 877-671-2200 or emails us. We'll match any verifiable advertised price, plus we'll give you 50% of the difference towards your next purchase*. This guarantee is not applicable to previous purchases.
If you are not 100% satisfied with your purchase, return it for a refund, credit, or exchange. We give you 45 days from the shipping date to decide if the purchase meets your expectations. That's our promise to you, that were delivering the best equipment in the business.
We only collect sales tax in the state of California.
We pride ourselves on getting your order out the door fast and packed well for safe delivery. Most orders ship within 24 hours of order placement. We also provide tracking information from the carrier, so you can track your item all the way to your door. Most orders arrive in 1-5 days depending on your location to our warehouse located in CA via USPS/UPS ground shipping. Of course, you can upgrade your shipping and get there even faster if needed.